Policy - MICHELLE ROMARY APPAREL

Welcome

Michelle Romary Apparel started as a way for me to fulfill rewards during one of my successful Kickstarter campaigns for an album I was recording in 2013. What started out as sewing scarves to generate recording funds for my music, is now a full fledged apparel company. I sell my pieces in 2 boutiques in Northeast Ohio; “In the 216,” Cleveland Hts. and the BayARTS gift shop in Bay Village, as well as at local well-known shows throughout Ohio. I design and sew one-of-a-kind apparel items, as well as small batches of popular accessories and home goods. Created from my own patterns, my items are unique, stylish, and affordable. My line features everyday accessories and apparel, as well as stage worthy outfits and has been featured on the Fox 8 News show, "New Day Cleveland." Happy shopping!

Connect with me!
instagram @MichelleRomaryApparel
twitter @MichelleRomary
Facebook.com/MichelleRomaryApparel
michelleromary.ETSY.com

Payments

I accept payments through both PayPal and Direct Checkout.

Customers in Ohio will be charged sales tax.

Shipping

I do my best to ship out all of my orders within 3-5 business days (if not sooner). Most orders ship First-Class Mail, which is a 2-5 day service, unless the package requires Priority Shipping, as determined by the USPS. If you need it sooner please contact me and I can help you upgrade to a faster shipping method.

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All items are carefully packaged and shipped via USPS. I will send all items out within 3-5 business days (usually faster) after payment is received.

Domestic: Most orders are shipped USPS First Class Mail, which takes about 2-5 days.

International: Orders are shipped USPS First Class International Mail, which takes about 5-14 days, but has been known to take up to 20 days. As the buyer, you are responsible for any customs charges, and USPS does not include tracking. Please let me know if you would like to insure your order or if you prefer to upgrade to FedEx.

All items ship to the address entered at the checkout unless discussed otherwise.

Sending it as a gift? I can definitely mail it to them instead! Let me know in the notes to buyer section and i will make sure to exclude a packing slip and I will be happy to add a note from you and gift wrap your order at no additional cost!

If you have any questions or need any help with your order please don't hesitate to message me.

Refunds

If you are unhappy with your purchase, for any reason, please let me know within two weeks of receiving it. I want you to love your new purchases!

My return/exchange policy is as follows:

Returned/Exchanged items must be in the same condition as when they were sent to you. I do not accept items that have been worn or damaged. Once I receive your return/exchange your card will be credited for the merchandise amount or I will send out the replacement item.

I will do what I can to make sure your purchase gets to you in perfect condition. However, if your order is damaged or lost in transit, I will issue refunds or replacements if you notify me within two weeks.

I do not cover shipping costs for returning an item.

Additional

I offer my items for consignment and wholesale. I currently have items in 2 boutiques in Northeast Ohio, as well as 2 Holiday storefronts. If you are interested in featuring Michelle Romary Apparel and/or Michelle Romary Music in your store please contact me.

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